Legal / Privacy Policy
Last updated June 4, 2022
Our practices around your use of our products, services, and websites.
We know your privacy is important to you, and we want you to know it’s important to us too. This Privacy Policy is meant to explain our practices when it comes to your use of our products, services, and websites. We encourage you to take the time to review it carefully, to understand what information we collect, why we collect it, and what we do with it. This Privacy Policy applies to our customers, prospective customers, our customers’ customers (both direct and indirect), and visitors to our company websites, including but not limited to TecWerks.ca.
Who we are
Our website address is: https://tecwerks.ca. TecWerks, locally owned and operated, is a national provider of cloud communications. For our business customers, we offer a complete and fully configured centralized telecom solutions for the delivery of end-to-end communications via voice over IP (VoIP) and mobile application.
What personal data we collect
Information you provide directly to us.
When visitors request us to contact you, or through other interactions with us or our website, we may collect information from such as contact information, documentations and on the site, we collect anonymized visitor’s IP address and browser user agent string to help spam detection.
When you speak with our customer service or sales representative on the phone, your calls may be recorded and/or monitored for quality assurance, training, and research purposes.
Information we collect automatically when you visit our website.
We and our third-party partners, such as our advertising and analytics partners, collect information about your visits to our websites and your interactions with our ads or content, together with information such as your IP address, cookies, and other tracking technologies (e.g., device identifiers, and pixels).
Communications usage information.
This includes information about your communications delivered via our platform such as the time and duration of usage, source and destination identifiers, completion status, location, IP address, and amount of usage.
Device information.
Where we have provided end user equipment to you, such as an analog telephone adapter or a VoIP phone, or you have installed our software on your device, we collect device-specific information from you. This includes, for example, your hardware model, operating system version, firmware, browser information, device and network configuration, device identifier, IP address, device performance, signal strength, call quality, telemetry, and mobile or wireless network information. We use the device information we collect to deliver and improve our services.
Why we collect your information and how we use it.
How we use the information we collect depends on which of our services you use, how you use them, and specific preferences you may have communicated to us. We list below the specific purposes for which we collect your information.
Analytics
We are constantly looking for ways to improve our services, to make them more reliable, secure, and useful to you and our users generally. We use data regarding our users’ communications on our platform to understand how our services are performing and how they are being used to identify areas where we can do better. Visitors to our website, we collect anonymized data, this usage information, along with tracking technologies, enables third-party analytics companies, such as Google Analytics, to generate analytics reports on the usage of our services.
How long we retain your data
Applicable laws or regulations may require our processing of your data, such as laws mandating retention of communications data.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
To carry out core activities relating to our services. To effectively deliver our services to you, we use your information to engage in important supporting activities such as:
billing and collections, including maintenance of records in the event of a subsequent billing dispute; preventing fraud, violations of our acceptable use policies, and unlawful activities; troubleshooting, quality control, and analytics; and monitoring the performance of our systems and platform.
How we protect your data
No personal identifiable data is collected when you visit our website.
If you have questions, we’d like to help address your concerns so please contact us at [email protected].